Help Center

Find answers to common questions and learn how to get the most out of Kineke.

Getting Started

How do I create an account?
Download the Kineke app or visit kineke.com and click "Sign Up." Enter your name, email, and password, then select your interests to personalize your experience.
How does interest-based matching work?
When you select your interests, Kineke uses an advanced algorithm to suggest people, groups, events, and content that align with your passions. The more you engage, the better your recommendations become.
Is Kineke free to use?
Yes! Kineke is free for all users. We also offer Kineke Premium with additional features like advanced analytics, priority matching, exclusive badges, and ad-free browsing.
What platforms is Kineke available on?
Kineke is available on iOS, Android, and the web at kineke.com. Your account syncs across all devices seamlessly.

Social Features

What are Circles?
Circles are intimate groups of up to 12 people who share specific interests. They offer close-knit discussions, challenges, and deeper connections beyond regular groups.
How do Live Rooms work?
Live Rooms are real-time audio/video spaces where you can join conversations, panels, or workshops. Anyone can start a room, set capacity limits, and moderate participants.
What is the Compatibility Score?
The Compatibility Score (shown as a percentage) indicates how well your interests align with another user. It is calculated based on shared interests, mutual friends, and engagement patterns.
How do Challenges work?
Community Challenges are time-limited activities tied to specific interests. Complete challenges to earn XP, badges, and climb the leaderboard.

Commerce & Marketplace

How do I open a store?
Navigate to your dashboard, go to "Store" in the sidebar, and follow the setup wizard. You can list products, set prices, and manage orders directly within the Kineke app.
How do payments work?
Kineke uses Stripe for secure payment processing. Buyers can pay via card, and sellers receive payouts to their connected bank account.
Can I advertise on Kineke?
Yes! Kineke offers interest-targeted advertising. Visit the Advertiser Dashboard to create campaigns, set budgets, and track performance analytics.

Account & Privacy

How do I change my privacy settings?
Go to Settings > Privacy & Safety to control who can see your profile, posts, and activity. You can set your profile to public or friends-only.
How do I report content?
Tap the three-dot menu on any post, comment, or profile and select "Report." Our moderation team reviews all reports within 24 hours.
Can I delete my account?
Yes. Go to Settings > Account > Delete Account. You will have a 30-day grace period to reactivate before your data is permanently removed.
How do I enable two-factor authentication?
Go to Settings > Security > Two-Factor Authentication. You can use an authenticator app or SMS verification for added security.

Still Need Help?

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